Residential Restoration Services in Philadelphia & Delaware Valley
Trusted home restoration after water, fire, mold, and storm damage. Licensed & insured. All insurance accepted. We treat your home like our own.
Your home is more than a structure — it's where your family lives, where your memories are made, and likely your most significant financial investment. When it's damaged by water, fire, mold, or a storm, the disruption reaches every part of your life. You need a restoration company that understands that, and that treats your home with the same care and precision you would.
New Image Restoration has been serving Philadelphia-area homeowners for over 15 years. From Drexel Hill ranches and Havertown colonials to Philadelphia row homes and Chester County farmhouses, we've restored thousands of homes throughout the region — matching original materials, preserving character features, and working with insurance companies to ensure homeowners receive the full coverage their policies provide.
We know the specific challenges of Delaware Valley housing: older homes with potential asbestos and lead paint that require certified handling, unique row home construction that affects how water and smoke travel through connected structures, basement and foundation moisture issues that are endemic to the region's older housing stock, and the insurance landscape specific to Pennsylvania and New Jersey homeowners. This local expertise makes a real difference in the quality and efficiency of your restoration.
What We Handle
Home Damage Situations We Restore
Water & Plumbing Damage
Burst pipes, appliance failures, and plumbing leaks are the most common cause of residential property damage in the region. We extract water, dry the structure completely, and restore damaged materials.
Fire & Smoke Damage
Kitchen fires, electrical fires, and accidental fires cause structural damage, soot and smoke contamination, and odor that requires professional remediation throughout the entire home — not just the room where the fire occurred.
Basement Flooding
Sump pump failure, groundwater intrusion, and sewage backup are frequent challenges in Delaware Valley basements. We extract, dry, decontaminate, and restore — addressing the underlying drainage issues when possible.
Storm & Wind Damage
Damaged roofing, fallen trees, broken windows, and resulting water intrusion from Philadelphia's frequent severe weather events. We respond 24/7 with emergency tarping and board-up followed by complete restoration.
Mold Growth
Mold in bathrooms, basements, crawl spaces, and wall cavities is common in older homes with moisture issues. IICRC-certified remediation that addresses the mold and the moisture source that caused it.
Sewage & Black Water
Sewage backups require specialized handling and full decontamination. We handle all Category 3 water situations safely, including proper disposal of contaminated materials and hospital-grade disinfection of affected areas.
Why Professional Matters
Don't Risk DIY Restoration
The difference between professional residential restoration and DIY attempts isn't just quality — it's the difference between a property that's truly safe and one that only looks that way. Hidden moisture that wasn't fully dried creates mold inside walls. Soot that wasn't properly cleaned with the right chemicals continues to off-gas and corrode. Mold disturbed without proper containment spreads to unaffected rooms. And improperly documented damage results in insurance claims that get underpaid or denied. Our IICRC-certified technicians use the right equipment, the right methods, and the right documentation for every restoration — protecting your home, your family's health, and your financial interest.
Step By Step
Our Residential Restoration Process
Same-Day Inspection & Assessment
We inspect your home, assess all damage — visible and hidden — and provide a clear, honest estimate. We document everything with photos for your insurance claim before any work begins.
Emergency Stabilization
We stop ongoing damage immediately — shutting down active water sources, tarping compromised roofing, boarding broken windows, or establishing mold containment — so the situation doesn't worsen while a plan is developed.
Insurance Coordination
We contact your insurance company, walk your adjuster through the damage, provide detailed estimates, and advocate for full coverage of all damage caused by the covered event.
Contents Protection & Pack-Out
We protect or temporarily relocate your furniture and belongings from affected areas. Items needing cleaning or odor treatment are professionally cleaned at our facility and returned when restoration is complete.
Restoration Work
Our certified technicians perform all mitigation work — water extraction, structural drying, soot cleaning, mold remediation, or whatever your specific situation requires — using professional equipment and methods.
Reconstruction
Removed materials are replaced to match your existing finishes. We handle drywall, paint, flooring, trim, and structural repairs — matching what was there before the damage.
Final Walkthrough
We walk through every room with you when work is complete. We don't close the project until you're fully satisfied with the restoration.
Why New Image Restoration
The New Image Advantage
Your Home Treated With Respect
We protect your belongings, communicate daily about work progress, and leave the job site clean every day we work.
IICRC Certified Technicians
WRT, ASD, FSRT, and AMRT certified technicians — the credentials that ensure your restoration is done to industry standards.
Insurance Advocacy
We work with your adjuster, document all damage, and fight for the full coverage your policy provides — not just what's easiest to approve.
15+ Years Serving Delaware Valley Homes
We know the specific construction, materials, and challenges of Philadelphia-area homes — from row houses to suburban colonials.
4.8★ Google Rating
206+ verified Google reviews from Delaware Valley homeowners who've trusted us with their most important asset.
24/7 Emergency Response
Disasters don't happen on schedule. We answer every call, every hour of the day and night, with a live team member — not a machine.
Real Projects
Our Residential Work
Basement flood cut — drywall removed to studs for structural drying
Basement drywall replacement — demolition and rebuild in progress
Bathroom restoration — drywall repair and subfloor preparation
Insurance Coverage for Residential
We've helped thousands of Delaware Valley homeowners navigate the insurance process after property damage. We know what your adjuster needs, how to document damage for maximum coverage, and how to handle disputes when claims are initially underpaid or denied. We work with every major Pennsylvania and New Jersey homeowner's insurance carrier and bill insurance directly in most cases — minimizing your out-of-pocket involvement in the financial side of your restoration.
Learn About Our Insurance ProcessCommon Questions
Residential FAQ
Need Residential Help Right Now?
Your home can be restored — completely, professionally, and with the care it deserves. New Image Restoration has been trusted by Delaware Valley homeowners for over 15 years to do exactly that. Call (610) 795-2629 any time, day or night. We'll answer, we'll listen, and we'll be there.
Other Services
Related Services
Water Damage Restoration
Water damage spreads fast. Our certified technicians respond 24/7 to extract water, dry affected areas, and restore your property to pre-loss condition — all while working directly with your insurance.
Learn MoreFire & Smoke Damage Restoration
After a fire, smoke and soot damage spread beyond the visible. We handle structural repairs, smoke odor removal, content cleaning, and full restoration — from emergency board-up to final walkthrough.
Learn MoreMold Remediation & Cleaning
Mold is a serious health hazard. Our IICRC-certified team safely contains, removes, and remediates mold growth using EPA-approved methods — protecting your family and preventing recurrence.
Learn More