Privacy Policy

New Image Restoration ("we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and anyone who interacts with our business. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at newimage-restoration.com or use our restoration services.

Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our website.

Information You Provide

• Contact form submissions: Name, phone number, email address, property address, description of damage, service type requested, and whether the situation is an emergency.
• Phone calls: When you call us, we may record your phone number, the time and duration of the call, and details you provide about your restoration needs. Calls may be recorded for quality assurance and training purposes.
• Email correspondence: Any information you include in emails sent to newimage215@gmail.com.
• Service-related information: Property details, insurance information (carrier name, policy number, claim number), photographs of damage, and project documentation necessary to perform restoration work and coordinate with your insurance provider.
• Payment information: Billing details when you pay for services. We do not store full credit card numbers on our systems.

Information Collected Automatically

• Device and browser information: IP address, browser type, operating system, device type, and screen resolution.
• Usage data: Pages visited, time spent on pages, referring website, and navigation paths through our site.
• Location data: Approximate geographic location based on IP address, which helps us understand which service areas generate the most interest.
• Click-to-call tracking: When you tap or click a phone number on our website, we may track that interaction to measure the effectiveness of our website in generating calls.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. These include:

• Essential cookies: Required for basic website functionality, such as page navigation and form submissions.
• Analytics cookies: We use services such as Google Analytics to understand how visitors interact with our website. These cookies collect anonymized data about page views, session duration, and traffic sources.
• Advertising cookies: If we run online advertising campaigns (e.g., Google Ads), cookies may be used to measure ad performance and deliver relevant ads to you on other websites.

You can control cookies through your browser settings. Disabling cookies may limit some features of our website.

How We Use Your Information

• To respond to your inquiries and provide restoration estimates.
• To perform, manage, and complete restoration services you request.
• To communicate with your insurance company on your behalf, including submitting documentation, photographs, and damage assessments related to your claim.
• To schedule and coordinate emergency and non-emergency service appointments.
• To send follow-up communications regarding ongoing or completed projects.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our legal rights.

Insurance Information Handling

As part of our restoration services, we often work directly with your insurance company to facilitate and expedite your claim. This requires us to collect, store, and share certain information with your insurer, including property damage documentation, photographs, moisture readings, project scopes, and cost estimates. We only share insurance-related information with your designated insurance carrier or adjuster and only to the extent necessary to process your claim. We treat all insurance information with the same level of confidentiality as your personal data.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Insurance companies: With your consent, to coordinate and process your restoration claim.
• Service providers: With trusted third parties who help us operate our business, such as hosting providers, email services, analytics tools, and payment processors.
• Subcontractors: When we engage licensed subcontractors to assist with specific aspects of your restoration project, we share only the information necessary for them to perform their work.
• Legal compliance: When required by law, regulation, legal process, or enforceable governmental request.
• Business protection: To protect the rights, property, or safety ofNew Image Restoration, our customers, or others.

Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services (such as Google Maps, Google Analytics, or social media platforms). These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you interact with through our site.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to complete restoration projects, comply with legal obligations (such as warranty periods and tax requirements), resolve disputes, and enforce our agreements. Project records, including insurance documentation and photographs, may be retained for up to seven years after project completion in accordance with industry standards and legal requirements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information, subject to legal retention requirements.
• The right to opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: