EXCELLENT Based on 67 reviews Al Peru2024-04-10Trustindex verifies that the original source of the review is Google. Update to our previous review: Following the above remediation of water damage, New Image Restoration worked to help us replace our basement flooring that was damaged beyond repair. New Image Restoration coordinated with a terrific team that installed luxury vinyl planking in our basement. This work came in right at the New Image Restoration estimated price. Mike and Jayson were very helpful in keeping our insurance company informed for homeowner's insurance purposes. They clearly had the experience to help all of the parties process insurance matters quickly. We were very happy to complete the processes of remediation and new flooring installation. These are both very complex tasks that were completed as quickly as could be expected. Our experiences with New Image Restoration were excellent. Lois Parry2024-04-03Trustindex verifies that the original source of the review is Google. On January 9 during a storm with high winds I had two large oak trees come down on my property with one coming through the roof into a bedroom/office and powder room. I called New Image Restoration, and Jason and James (from Tree Services Company) were here in less than 40 minutes (10:00 p.m.). Lots of water damage, but they coordinated all the other services I needed (roofer). They were terrific. The trees were removed at 7:00 a.m. the next morning, James (roofer) followed to tarp the roof, and Mike and Chris followed to empty the rooms taking great care. The drying fans were here for 8 days. Mike coordinated everything with the insurance company, kept me in the loop, and always responded to my calls or texts. I continued to use New Image for the next phase of the project. Fabio and his crews worked long hours and were always pleasant. If there was something I didn’t like, they corrected it. When I told Tashi I wasn’t happy with the vanity, they replaced it for me. They truly wanted me to be happy. The young men who came here from New Image were hard workers, focused, and professional. My thanks to Mike, Chris, Jason, Nick, Fabio (and his crew), Anthony, Joel … and Tashi. I’m very happy with the final result! OWEN SWEENEY2024-03-29Trustindex verifies that the original source of the review is Google. Nick and Gavin were here to investigate water damage under the hardwood floor. They removed a portion of the floor and determined it was not groundwater as previously thought but actually a leaking pipe. Both were caring and professional, and cleaned up nicely before leaving. Deborah Becker2024-03-27Trustindex verifies that the original source of the review is Google. I had a flood in my laundry room and the rug in my family room was terribly wet. When you stepped on the carpet, the water actually splashed up over your shoe! After contacting this company, within 2 days, my rug was dry. One more day was needed, so they could dry under the carpet. When I made the original call, it was late on a Saturday, and I was desperate for immediate help. John came at around 8PM. The fans were set up at about 10PM by Joel. Then there was Nick, who came to check and again to remove the equipment. Everyone was especially nice, pleasant, thoughtful, and efficient. I highly recommend this company. Debbie Becker Darcie Viola2024-03-16Trustindex verifies that the original source of the review is Google. I would highly recommend New Image Restoration to anyone. From sart to finish they have been professional and on top of things. Jason and Tashi were informative and kept in contact throughout. They guided me through this confusing process. Chris was the crew boss on my job for the demo. He ran a tight ship with his crew. He was very knowledgeable and kept me informed every step of the way. Chris and his crew were phenomenal to work with and made the process less painful. They worked quickly and always left everything very neat and clean at the end of the day. One day it was snowing when they came and before they left, they went the extra mile, and shoveled for me. I can't rave enough about Chris and his crew! This review is based on the owner's and the demolition crew. The reconstruction crew was pleasant, did nice work and also went above and beyond. I had a few minor issues, which are probably due more to my anxiety at the end of this Project. Also, I was told it would be 3 days and we are now on day 6 for just reconstruction. All said and, almost done lol, Fabio and his crew did a great job. Christine O'Brien2024-03-09Trustindex verifies that the original source of the review is Google. Recently during a heavy rain period both the sump pumps and backup battery in our basement failed. The result was an inch or more of water across most of our basement floor. After having the pumps and battery replaced and seeing the positive reviews for New Image Restoration, we called the company to request an estimate for cleanup and cleanout services, including eliminating remaining water, removal of damaged items, removal of a large number of large and small items we no longer wanted or needed and mold remediation. Anthony came to our home shortly after our call to see what was needed and prepare an estimate. He also contacted our insurance agent. We considered the estimate more than fair based on our research. Anthony and his team -- Abu, Khaled and Gavin -- did an amazing job. They were professional, personable, efficient, hard-working and worked well together. We would definitely use NRI again and recommend to others. Thank you all. S. G.2024-02-26Trustindex verifies that the original source of the review is Google. Great customer service Diane Todd2024-02-23Trustindex verifies that the original source of the review is Google. Water from melting snow on the roof began coming into our back bedroom and kitchen on a Saturday. The roofer was closed for the weekend and I didn’t know what to do. I called New Image Restoration and Anthony came the first thing the next morning. He immediately put us at ease and helped with expediting the roof work as well as dealing directly with our insurance company to move things along. His team couldn’t have been nicer or more efficient. We’re very happy with Anthony, New Image Restoration and the great results. Hopefully we won’t have another emergency, but if we do we’ll definitely call New Image again! Abdel hems2024-02-14Trustindex verifies that the original source of the review is Google. Amazing service and worked directly with my insurance to get everything covered!! Didnt have to worry at all! Couldnt be more grateful for these guys Jason, anthony, nick, tashi, gavin, chris i appreciate all your hard work!! Thank you a million
OUR AVERAGE CONTACT FORM RESPONSE TIME IS 15-45 MINUTES.
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